PlusDent becomes DR SMILE

From now on, DR SMILE is also responsible for all PlusDent customers. Do you have questions about what this means for you as a PlusDent customer? Here you will find all the answers to the most frequently asked questions.

Frequently asked questions

Are your questions not answered yet? Feel free to contact us.

I would like a refinement! Who can I contact?arrow down

Of course, you can still get a refinement.
Just like your initial treatment, a 3D scan of your teeth is needed to determine a potential treatment setup. Please register your interest by filling out this typeform.

I need an appointment for interproximal reduction (IPR) or attachments. Where can I book this?arrow down

At DR SMILE we call the treatments IPR and Engager (instead of Attachments). However, the treatments are exactly the same.

To schedule your appointment, please contact our partner practice directly. It must be the same location where you had your initial scan with us.

To have your PlusDent attachments removed, please complete THIS typeform, indicating you need attachment removal.

Who can I contact in the future if I have questions or problems?arrow down

DR SMILE is now also responsible for PlusDent customers.
You can find answers to the most frequently asked questions in our Help Centre.

If you still have questions, you can contact us directly using this contact form.

I am in pain. What should I do?arrow down

DR SMILE is now also responsible for PlusDent customers.
A little pressure pain is quite normal, especially when inserting new aligners.
If your pain persists for several days, please use our contact form.

I have a PlusDent voucher for retainer aligners. Can I redeem it at DR SMILE?arrow down

That is possible.
However, we need a new 3D scan from you. Since DR SMILE does not have access to your PlusDental scan, simply register your interest by filling out THIS form, mentioning that all you need are retainers.

Retainer aligners cost £99 per jaw at DR SMILE. Your voucher can be applied to the purchase.

Can I continue to use the PlusDent app for treatment support?arrow down

The PlusDent app will be discontinued on 21.12.2022. This means that online check-ups can no longer take place via the app and no reminders for aligner changes will be sent.

As we are not allowed to transfer data from PlusDent customers to the DR SMILE app for data protection reasons, we are currently setting up a process for online check-ups by email.

By the beginning of February at the latest, all PlusDent customers will be able to send their current treatment status to DR SMILE dentists and receive feedback on the progress of their treatment.

I have a PlusDent subscription. How do I proceed?arrow down

All PlusDent subscriptions have been automatically cancelled by PlusDent.
If you have not heard from PlusDent, please contact us via the contact form with the subject "PlusDent Abo".

PlusDent has promised me bleaching. How do I get this?arrow down

All customers with a whitening claim have been contacted by email and informed about the refund.

If you have not heard from PlusDent, please write to us via the contact form with the subject "Bleaching kit".

I ordered a wire retainer from PlusDent and have already paid for it. Will I now receive it from DR SMILE?arrow down

No. All PlusDent wire retainer orders have been cancelled and refunded. Customers have been informed by email.
If you have not received an e-mail from PlusDent, please write to us via the contact form with the subject "PlusDent Drahtretainer".

I have a wire retainer from PlusDent. It has a 2-year guarantee. Does DR SMILE cover this?arrow down

Yes, DR SMILE provides a guarantee for all PlusDent wire retainers. If you have a warranty claim, please write to us via the contact form with the subject "PlusDent warranty".

I have agreed to pay in instalments. Do I have to continue paying my instalments?arrow down

Yes, payment will continue as usual. If you have any further questions about the payment, please contact your billing service provider directly.

Are the PlusDent partner practices still there for me?arrow down

PlusDent partners do not have contractual agreements with DR SMILE. Some DR SMILE services are provided to PlusDent patients. To register your interest please email us on: [email protected]

Do you have any further questions? Contact us.

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